1. Who do I contact when I have a general question about the house?
For all non-emergency general inquiries regarding the house please email firstname.lastname@example.org
2. Who do I contact if something is broken or needs repair?
For maintenance please email email@example.com. All
maintenance requests MUST BE logged through email. We will visit the
property and assess whether repairs are required and whether they
are due to damage/neglect or due to general wear and tear. We will
inform you after the assessment as to whether the tenant or the landlord
is responsible for the cost to repair.
3. If I have questions about the Tenancy Agreement, who do I contact?
Questions related to the Tenancy Agreement are usually quickly answered
by reading the Tenancy Agreement, a copy of which is at each property.
Further questions may be answered online by going to
4. Our Tenancy Agreement (Clause #9) says we have 7 days after
commencement of lease to notify landlord of deficiencies, what
does this mean?
Student rentals, by their very nature, result in much wear and tear on a house.
Unlike a university managed residence, you have now entered into a legal
agreement with the Landlord regarding his property and your right to use it and
maintain it for the lease period. Part of your University education will be learning
how to read and negotiate lease contracts, how to engage in responsible behavior within the community, AND most importantly you will learn about all the little things your parents did to keep your family home running smoothly (you may want to thank
them at some point :). Without a daily schedule of upkeep and maintenance, a
house will break down fairly quickly. For leases beginning May 1 you have until
May 8 to notify the landlord of any defects or deficiencies regarding the condition
of the property. Unless you specified that certain items would be fixed, or replaced
at time of lease signing AND you had them written in to the lease contract, the
Landlord is under no obligation to make changes or improvements unless something material is not functioning as it reasonably should or in need of repair. The condition
of the house when you walk in is how it should be maintained during the lease period
or as improved by the Landlord at their discretion.
5. I want to put locks on my bedroom door, OR, keys are missing to
existing locks, how do I do this?
LOCKS OF ANY KIND on bedroom doors are PROHIBITED and Landlords have
restrictions, due to insurance policies, which prohibit them from being installed.
They also pose a fire hazard should individuals need to escape a home in a
hurry. Each year Landlords replace numerous doors, door frames, lock sets,
handles and door jams because students forget their keys and break down
their doors. During monthly inspections, any unauthorized locks on doors will
be asked to be removed and repairs made to doors and jams at tenants expense.
If you are worried about theft please exercise due diligence in whom you allow in
to your home, and secure all valuables in a safe place.
6. Does our home have fire alarms, smoke detectors and CO2 detectors?
Yes! Each home's fire alarms are sufficient to meet or exceed fire regulations
standards. For added safety and protection the majority of Paige Property fire
alarms are hardwired meaning they run off the electricity in the home and not
a battery. When a fire alarm goes off, look for the source
of smoke or fire and either eliminate it, AND/OR leave the premises immediately.
Once the source of fire/smoke has been eliminated, clear the air around the alarm.
DO NOT UNDER ANY CIRCUMSTANCES, DISCONNECT THE FIRE ALARM AS IT
IS ILLEGAL TO DO SO IN THE PROVINCE OF ONTARIO AND SUBJECT TO A FINE.
7. The lawns are getting long, who cuts the grass?
Paige Property employs lawn care specialists who will cut the grass on approximately the 1st and 15 of the month during May - October. Snow removal is the responsibility of the tenant and shovels will be provided. It
is the tenants responsibility to keep sidewalks adjoining property, AND all
walkways to and from entranceways on property free of snow and debris.
8. I don't like my bedroom color, can I change it?
Yes! With written permission from the Landlord you may change the
color of your room, BUT NOT common areas. All painting will be done
by approved painters only with the cost borne by the tenant. Approximate cost to paint a bedroom is $150.
9. The lights aren't working, who replaces the light bulbs?
All lights are checked at beginning of tenancy and are in working
order. If light bulbs no longer function it is the responsibility of the
tenant to replace them. If you suspect an electrical problem please
10. I would like to hang blinds/curtains/shades in my room or in the
common areas, how do I do this?
Window coverings are a good idea and help keep unwanted eyes away
from the valuable property within the house. It is the tenants responsibility
to furnish window coverings.
PLEASE NOTE - SCREWS ARE TO BE PLACED INTO DRYWALL NOT
WOOD FRAMES OF WINDOWS OR DOORS.
You will be comforted to know that the majority of the cost of window
coverings and installation are usually reimbursed by future tenants who
will gladly pay for pre-installed window coverings when they move in.
11. It was Mexican night at the Ceeps and now my toilet is plugged,
what do I do?
Whether it is Mexican night, draft beer, or Taco Bell, a plugged toilet is a
pain in the...well you get the idea. Clause #14 (P) of your Tenancy Agreement
spells it out...you guys are on your own. A good plunger is always the
cheapest way to go, but barring that, we have supplied a contact number
above for a plumber and you may deal with them directly. Avoid keeping anything
small near the toilet and you will avoid the hassle of dropping something in.
Remember, something as small as golf ball will result in YOU having to replace
an entire toilet.
12. I lost my keys at the gym, how do I get back in to the house?
We know this can happen from time to time and as such we are changing
some of our locks over to electronic keypad entry locks which do not require
keys. Whether your property has electronic key locks or standard keyed entry
- in the event you do get locked out - it is your responsibility to find a
way to gain access without damaging the property. Either wait for a roommate
to return, gain entry through a garage, or leave a spare key with a neighbor.
Clause #14 (T) of your Tenancy Agreement states this is your responsibility and
you are responsible for costs to gain entry or costs for damages incurred while